UFA Co-operative Ltd. is hiring a
Customer Sales & Service Representative

Job Description:

• Position Summary:
  • Reporting to the Store Manager, the Customer Sales and Service Representative 2 is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.
• Key Responsibilities/Accountabilities:
  • Maximize sales and customer support through best-in-class customer service.
  • Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
  • Responsible for CRM with regular UFA customers.
  • Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed.
  • ...

Qualifications required for the position:

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required.
• ...

Benefits of the Position:

• UFA cares about the lives of its employees, members, customers, elected officials, and partners creating an inclusive environment where everyone can do their best work.
• Opportunity for continuous learning and training.
• Exposure to a diverse range of tasks and responsibilities.
• Competitive salary and benefits package.
• The chance to work for a reputable and respected organization within the agricultural industry.